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Overview of IT Service Management incidents

Total Incidents

0

Open

0

In Progress

0

Resolved

0

Closed

0

Standard Operating Procedure (SOP)
Panduan operasional baku manajemen insiden LTSI STT NF
Buka Dokumen SOP
KEDB & Rekapitulasi Insiden Terkait
Belum ada data KEDB yang ditemukan atau diterbitkan.
Status Insiden
Open (Biru)
In Progress (Kuning)
Resolved (Hijau)
Closed (Abu-abu)
Tingkat Prioritas
Critical (Merah)
High (Oranye)
Medium (Kuning)
Low (Hijau)
Kategori Masalah
Software (Biru)
Hardware (Oranye)
Network (Merah Muda/Ungu)
Account (Hijau)
Rentang Waktu (Not Updated)
1–5 Hari (Biru)
5–10 Hari (Kuning)
11–30 Hari (Hijau)
31–90 Hari (Abu-abu)
90+ Hari (Merah)
Open Incidents Not Updated
Incidents by Status
Incidents by Category
Incidents created (by priority)
Mean time to resolve an incident (by priority)
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